Pet Airways
I have had the same problems with Pet Airways...have been trying to get a refund since January 2012. My pet was supposed to be on a flight to FL back in Nov. 2011, which they cancelled twice. They do not respond to phone calls, e-mails, etc. I think they have gone out of business. There was a very interesting article written about them in February 2012 in the New York Times. You can find it on google.
I gave up trying to contact them.. I filed a complaint with the BBB and the Florida State Attorney General's office.
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