Complaint: Baggage Problem Broken baggage on Delta
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  #4  
Old Apr 10, 2012, 11:01 PM
Helomaniac Helomaniac is offline
 
Join Date: Feb 2012
Posts: 3
Default They've bought responsability

I agree with Betty that it is only common courtesy to pay for what you damage but when airlines didn't charge for baggage transport you really couldn't complain much. Now that they are charging so much to handle your bags I think they have bought the responsibility to handle them with care and pay if they don't. They are charging for a service, we have a right to get what we pay for. We are all still seeing the careless handling on the tarmac outside of our windows, so they are obviously not giving us anything more for our money!