[Amy Waddell]

Dear Mr. Parks,
I made a flight reservation on May 25, 2011 with your company. I then immediately purchased insurance for the flight. My flight was scheduled for departure from Reno Nevada on June 9, 2011 returning on June 20, 2011.
My back went out on me one day prior to my scheduled flight. I notified the insurance company by mail and saw my doctor when I was able to move. My back has a deformity that I was born with and I don’t take any trips without purchasing insurance because of the nature of my unpredictable back problems.
The insurance I purchased denied my claim due to not going into my doctors office within 3 days of my back going out. Since having this back deformity my whole life, I knew what to do, and my doctor also has prescribed medication to help when my back problems arise. So, naturally, I did what I have been doing many years, following my doctors orders. Once my back allowed me to move again, I saw my doctor…but because I didn’t see her within the 3 days allowed by insurance the claim was denied.
I called USAir to inquire about the funds available on my account. I was advised from your customer service representative that since I didn’t call prior to departure, that I was considered a ‘no show’ and that my funds are automatically forfeited.
This practice of refusing to allow me to use the money I’ve already given to US Air for another flight seems absolutely fraudulent and a very bad business practice. Now, it seems, US Air has $1431.00 of my money that can not be used for any other flights.
I am demanding my $1,431.00 returned to me immediately. Not only is this fraud but this is a clear example of deceptive business practices.