This strikes me as an unfair terms case. I would get screen shots of the current terms and conditions showing they are selling a 'refundable' ticket which costs more and which ultimately is non refundable. You should then file a complaint with the state Attorney General's office. I would also take a punt at filing a small claims court. If you can present clear evidence of misleading representation, I think you would have a better than average chance of winning. The hidden condition that your outbound flight also needs to be refundable is so obscure, that AA themselves can't tell you where the condition is... just that it is 'somewhere' in the small print. That is clearly an unfair term. To be bound by the term and conditions, the airline must provide a means for them to be be clear and available to the passenger.
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