enilria
WOOHOO! GO CHEAPOAIR!!
They did the RIGHT THING - they mostly refunded me and issued a coupon. I replied to this email saying OK PLEASE WARN THAT SPIRIT DOES THIS AND UPDATE YOUR BAGGAGE FEES TO INCLUDE CARRY ON but I am just glad that they were reasonable and hopefully will avoid future mistakes.
Youre right guys - Spirit is crummy for charging the fees but CheapoAir has to be the one to warn - remember, I would not have taken 2 bags if I knew.
Anyway - thanks for your support here - here is a feel-good letter we can all be proud of and I hope to talk to you all again soon!
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Names censored (just in case someone forgot to disclose my responsibility to do that)
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Dear *bagojunk*,
Thank you for contacting CheapOair.com
We certainly understand your concern and we regret the inconvenience this may have caused. We would like to inform you that, as a Travel agency, we do not charge the Baggage fee and neither we include them in our fare/s. We apologize if the Spirit Airlines have charged the fees for the Carry-on, however, each and every Airlines have their own policy for the Baggage and as a Travel agency, we are unable to interfere between their rules, policies and procedures.
As a goodwill gesture, we have refunded the amount of $31.95 to your account. It will reflect on your credit card statement within 48-72 hours. Apart for this, we have issued an inconvenience coupon of $25.00 for you. This coupon can be used in the next reservation which will be booked with CheapOair. The details of this coupon will soon be sent to your e-mail address.
Please get back to us for any further assistance. We would be glad to assist you further.
Regards,
***CheapoAir People***
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