Poor, Poor Service
In the past I always used AA. However that all changed in the past 2 years. In France, on June 8, 2010, from Marseille we were booked on BOA to London with transfer to AA to Dallas/Fort Worth. Arriving in London looking for AA counter and after finding out we needed to go to HEATHROW and we were at GATWICK grabing a bus we arrived at the counter in HEATHROW @1355 and our flight scheduled to leave @1430 and was told the gate was closed. The clerk said no problem she would book us for the next morning, whoich we did at a COST OF $500.00!
WE HAD NOT LEARNED OUR LESSON YET! September 2010 we made a trip to Ohio. On the second day in Ohio I experienced a terrible fall that required THREE emergency hospital visits and doctor requesting I return home to be near my own physican and greater care in my own home. We turned in rental car and checked in with AA with doctors statement to book return flight which was completed but of course $150.00 MORE.
SINCE THAT TIME WE HAVE BEEN TO CHINA AND MINNESOTA BUT NOT ON AMERICAN AIRLINES. Prior they were all airline of choice.
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