The classic "so would you prefer to fly on a broken plane" response to any complaint of technical difficulties is ridiculous. There is an alarming trend in US avaition to allow airlines to consolidate into huge behemoths, which have huge monopoly hubs and work against the interests of travellers and frankly their employees. This site and others are rife with numerous complaints of problems associated with this anti-competitive merger... complaints in customer services, processing of complaints, handling of baggage, delays, cancellations and re-routing without being notified. Instead of acknowleding the validity of the concerns and complaints of previously loyal customers such as this one, he is instead subjected to the kind of snarky response of xjcaptain and gromit....and this typifies the problem in this industry. Not only does it not respond to customer experience, it abuses them when they do complain. This industry needs to be broken up... it is the modern day equivalent of the "robber barons" and illustrates perfectly what happens when companies get too big to fail.
|