We reserve the right to cancel the reservation or seat assignment of any customer who does not have a boarding pass at least 30 minutes prior to scheduled or posted departure time (45 minutes for Atlanta, Chicago, Denver, Fort Lauderdale, Las Vegas, Los Angeles, Orlando; 60 minutes for international and U.S.V.I. flights).
This is the info I looked at on their webpage. He would have had a boarding pass 30 min prior had the attendant elected to do so. In compliance with the stated policy. She also stated they we're stopping ck in at 10:30 and it wasn't 10:30.
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