Partner Miles Claim
I have travelled in Srilankan Airlines to London to Kuala Lumpur with my wife in last October 2011, on my return I sent claim through etihadguest website on 28th Oct 2011 and I received a reply from one of the representative on 15th Jan 2012 requesting more details about ticket number and class of travel, I replied with details on 17th Jan 2012.
Then I have received another reply from a representative on 30/1/2012 that miles will be credited in next 60 days, but nothing happened for more than 60 days and I contacted the customer service ( for UK contact number takes to Machester thats what I have been told by that guy spoke to me on phone) and he told me to send email again. I did send that email on 5th April 2012.
Today 23/4/2012 I got a email stating that my claim is more than 6 months old and it has been rejected!!!!!
I dont know what to do and where to complain???.. I think their miles earning program is complete shambles and cheating / misleading / false promise the passengers!!!
Can anyone help please?
Thanks
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