Complaint: Customer Service Charged Amok
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  #3  
Old Apr 26, 2012, 3:30 PM
stonecold_1981 stonecold_1981 is offline
 
Join Date: Feb 2011
Posts: 124
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Quote:
Originally Posted by xjcaptain View Post
I think you are confusing weight and balance issues with revenue issues. The only reason a captain would move people aft is to get the center of gravity of the aircraft within limits. With a light load, the balance on many aircraft is too far forward to be within limits, and may require moving people and/or freight to achieve the proper balance. As far as the first flight, are you upset that you were not GIVEN something you did not pay for? Try the same logic at an auto dealership. Buy the cheapest used car on the lot, then demand the shiny new one for the same price because they happen to have a bunch of those that have not been sold.
Such a myopic explanation, xjcaptain! The OP is not complaining about not getting a seat in front of the plane. The issue is given the weight/balance - and - revenue issues, why should the airline NOT refund the Economy Plus fares (i.e refund the diff between E+ and E)? I think that is a perfectly legitimate question. If a business class passenger is downgraded to coach, wouldn't the airline refund the fare difference (even if the passenger was downgraded due to weight/balance issues)?