thanks Matt
Hello Matt,
Thanks for your reply. The SW service desk assured us that Lucy's ticket would be reimbursed, but of course my ticket and that of my other daughter were denied a refund because, technically, we had seats on the plane. In my letter to the airline I asked for reimbursement of those as well because I was not willing to leave my 16-year-old daughter behind. Thank you for attaching the over-booking policy to help us avoid this nightmare in the future.
And yes, we got back to Boston without incident thanks to an Amtrak employee who worked past her shift to make sure the three of us ended up on the same train. Would have appreciated that kind of service from Southwest.
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