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My God our experience was the same. We were treated with the most appalling hostility. I have told everyone. I think it was the Loadmaster there were 17 members of my family and we were made to feel like second class citizens. When I heard the chairman of the company speak I laughed he has no idea what a joke.
It ruined our holiday
I will never fly United again
Regards
Viv smith
Uk
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