"Help at the time of immigration, should the immigration officer ask queries in English"
Should he?? It's the United States. Of course he'll ask in English.
So knowing your mom spoke no English, you just sent her out be herself? Was it not foreseeable that US immigration would ask questions in English?
You note that you "asked" the airline for help. Did you pay them? Frequently airlines offer this service for pay.
It sounds like your mom was not prepared to travel alone and you were not prepared to travel with her. You did not pay any extra money for immigration services and expect them, anyways. Hopefully when my mom is old I won't treat her so poorly.
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