Complaint: Customer Service Nasty Gate Agent
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Old May 8, 2012, 8:11 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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AA has already gone belly up, but in the US different rules apply to airlines. All airlines appear to get a free pass to offer terrible service and be rescued through the process of Chapter 11. Whilst all companies can benefit from this process, airlines use it routinely and are offered protection from normal competition rules to emerge, sometimes even larger, with exemptions from anti-trust regulations. The only major carrier not to have done this is Southwest.