Complaint: Canceled / Delayed / Overbooked Changed my flight without notice
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Old May 8, 2012, 8:24 AM
jimworcs jimworcs is offline
 
Join Date: Jan 2008
Location: Lot et Garonne, France
Posts: 3,197
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Search your spam folder for spirit. If you have no email, file a complaint with the State Attorney General's office. Changing your flight to the day before is a substantial change in your itinerary and you did not agree to this, so you should be able to get a refund. I consider Spirit acting unreasonable in not making a reasonable effort to advise you of the change, as they had your phone number etc. A lot will rest on whether it was felt that the email was sufficient effort to notify you. It would also at least require Spirit to provide proof that such an email was sent. You might also consider filing a claim in small claims court, which will also inconvenience Spirit greatly and force them to provide proof if they have it. Airlines often fight these claims right up to the court hearing and then give up and pay up. Small claims is easy and cheap to do, so don't feel intimidated.