Can someone help me with useful responses, like if the
a) airline is bound to honour their commitment
b) If I have options to pursue the legal/administrative routes and if yes, how.
I would appreciate constructive discussions on the topic than the one who posted above, who wants to tell the world how caring a son he is.
Anyways, to clarify - I havent paid additional charges to the airline to give the assistance. The entered it in their system and said they would take care of it.They even sent screenshots of the entry as confirmation.I would have paid the extra amount had they asked for it, or opted for another airline, say Emirates - which I know provides these services for free.
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