AZStar is right. The only legally enforceable rules relate to provisions under disability rights legislation in both Europe and the US. Much of what you complain of falls outside this remit. One of the irritations of this kind of issue is not the reality, it is the failure to communicate. Had the airline not reassured you, you may perhaps of been in a position to look at other alternatives, such as sending her accompanied, or preparing documents in English explaining her needs and asking for assistance. Instead, the airline raised your expectations of providing a service they simply were in no position to deliver. Whilst this may not be legally actionable, it is lamentable. Your only realistic remedy is not to fly with them again.
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