The lesson here should be simple - quit using the airline. After hours of calling to try to use my 68,000 miles I have decided not to use American anymore. We should not have to work the system, negotiate or spend hours on hold trying to use miles. I do not have these problems on Southwest, Delta or United/Continental - In future I have decided to use one of these airlines instead of American. American seems to forget that it is their most frequent customers that are earning these miles - if enough of us take our purchasing power elsewhere, they will either change their policies or go out of business.
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