[Renou]

It amazes me how airlines can give you the runaround and not provide any useful or reliable information.

They lost my baggage. I've spoken to at least 5 different people. All of them in positions that are somehow related to dealing with people whose luggage they have lost. None of the information that is available from these individuals, their phone centers, or their websites, is truthful or reliable.

I wouldn't even mind if they gave me really bad news, as long as they told the truth. The issue is they hang out this bait of having a call center, or a website, or an employee taking a lost baggage report. . . they give you the hope that there is some authoritative, useful, reliable information available. However, it is all a ruse. . .

They just give you the runaround.

It is difficult to believe that they actually run a business like this. Amazing. . .