Couple weeks ago i bought 2 round trip tickets for my wife and myself. I got them on Expedia and all 4 flights are operated by Lufthansa. Since i blindly followed rules for entering names while booking, I entered my wife's name with a tick on top of the first letter of her name (warning said to enter exactly as stated in passport). The result was booked ticket with my wife's name without the first letter! So instead of Zeljka it was written Eljka!!! To cut the story short, after mailing both Expedia and Lufthansa I was forced to call Expedia (not Lufthansa) to try to solve the mystery of disappearing letter. I end up 1,5 hour on the telephone with US (I called from Croatia), waiting on hold while agents negotiate with Lufthansa's officers. They offered me to pay extra 100$ plus 345$ price difference to get the proper name on the e-ticket!!! The ticket alone was 650$, and now they wanted me to pay 445 more!!! To make this even more "funnier" the ticked price at the moment is not 345$ higher but only 160$!! So i have no idea why!! They let go those 100$ fee so i payed "only" 345$ just to finish the story... Who knows how much would they try to charge the day after... Tickets are not refundable so i had no choice... I could have taken my chance and get to airport on our fly out day with that e-ticket lacking the first letter, but that would really be pushing my luck... we don't travel to New York every day...
Expensive way to learn not to use our keyboard signs ŽĆČŠ
You have any idea to whom i can file a complaint or ask for a refund?
Tnx...