Complaint: Check-in / Boarding Check in
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Old May 16, 2012, 3:26 AM
Prince77 Prince77 is offline
 
Join Date: May 2012
Posts: 3
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Dear all,

there is frequently reported about problems at check-in when the trip was booked through the internet and payment done by credit card and the credit card was not shown at check-in counter due to various reasons (forgot, expired, changed to new one...)

In 2011 the was a court decision at Landgericht Frankfurt (county court) / Germany in favor of all passengers who did not show requested credit card at check-in counter: airline cannot refuse transport due to missing credit card if passenger can identify himself with other valid document.

As far as I know, this is applicable for all flights ex Europe.

A friend of mine who was refused transport previously received his money back and a compensation by free airline miles with Etihad.

Here is the link (only in German - sorry): hm - as I am a newcomer here cannot post link - will follow later

all the best