On a side note, remembering back to my "airline days" when it was time for departure it was time. I remember having to shut the door a few times knowing full well there were 1 or more passengers running late trying to get thru a long security line. I remember us wanting to wait 30 more seconds but boss lady insisted. On time performance seemed to always take precedence over customer service. Her story was if we were late she had to answer to her boss. He to regional manager...on and on up the chain it goes. When on time performance goes down so does their bonuses. It all comes down to $$. Sad but unfortunetly this is how most airlines operate.
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