Quote:
Originally Posted by Traveler123
Big Mistake, booking throught AA for "code share" flight. Basically, I booked via AA, but carrier for flights to Spain are Iberia and British Air. Iberia leg of flight is Boston to Madrid, and Iberia allows seat assignmts only 24hrs before flight departs (via their internet site). HOWEVER, if you book through AA, you get an AA ticket # and confirmation code that is NOT accepted by Iberia. I called AA 3 times, and 3 times was referred to Iberia. Iberia said neither ticket # nor confirmation code is Iberia, so they could not access any info on my ticket. I called AA back (a fourth time) and talked to a supervisor who says I need to wait until I'm at airport for check in to get seat assignmt!!! Are you kidding me?? My chances of getting bumped if flight is overbooked just skyrocketed, as did the chance that I will be stuck right next to the restroom for a six hour flight. If I knew that I would be denied the ability to get a seat assignmt I would NEVER have booked the flight via AA. I've booked this same flight in the past via Orbitz, and there was no problem getting Iberia code. NEVER, EVER book an international flight via AA, if they use another carrier for any leg of the trip!!
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As probably posted on many forums the issue faced here is caused by the fact that AA is using SABRE as a reservation system while IB is using AMADEUS. Since Iberia require the customer to enter his last name AND the AMADEUS reservation code (6 chars long) you can't manage your booking on Iberia. You can blame the interface between those systems or the fact that the companies are using different reservation systems
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However though you can't manage your IB segments if you booked on AA, you can still request AA customer service to assign a more suitable seat to you if you are an AA Platinum member (or obviously above). In advance and at no cost
. This is very clearly stated in IB seating policy. Emerald and Sapphire members of Oneworld (AA Platinum and above) can reserve seats in advance at no cost in economy:
Pueden realizar la reserva anticipada de los asientos Turista XL sin coste
[...]
Clientes Club Fiesta de Iberia, Iberia Plus Platino y Oro (esmeralda y zafiro de oneworld).
to view the policy go to iberia.es/reserva-de-asientos