Thanks Cortney, it says you are an airline employee on your profile. Every business has a moment when they can choose to make their customer happy or point to policies and procedures. My view is that the best run businesses take these moments to treat their customers as humans and with understanding. I have flown over 1M miles, and will probably fly at least another 1 Million over my lifetime. Is $1200 worth turning me off from United forever?
Quote:
Originally Posted by cortney
first off, congratuations on your upcoming wedding.
if they waived everything for you, then heck, i want fees waived for me too because of a mistake that would be my fault. they charged you the change fee plus the difference in fare. Yes, there may have been seats available, however its so close to departure date now that fares have gone up, and the earlier flight is more expensive than a flight a week later. you admitted you made the mistake, however you want united to waive all fees for you? I see that you said you would be willing to pay something that is reasonable (and yes an additional $1200 is ALOT of money) however, it was your mistake and not uniteds. they have policies in place for reasons. I dont think you will get a refund, especially if you have a non refundable ticket. good luck though
|