I understand that. You wanted ua to make you happy, they didn't because they wouldn't waive Any fees and charged you extra due to fare increases. If they waive it for you, it's only fair they waive it for everone. I use to work the customer service desk at Transmeridian airlines in Rockford, I would listen and most often waive the fee, and your right it leaves customers loyal to that airline. Are you a frequent flyer with United? Maybe they would have waived at least the change fee?
|