Complaint: LAN nightmare
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  #3  
Old May 20, 2012, 12:45 AM
portabelly portabelly is offline
 
Join Date: May 2012
Posts: 2
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It seems to me, that just have it their way in every way. They add a premium to the fare if you purchase a transferable flight, and they will not refund if you cancel too close to flight time. The argument is that it is too late to resell. Buy hey! You already have!!! Either make it illegal, or introduce significant cost to the airline for any forced denied boarding! That, at the least will make them try really hard to please their passengers, should they overbook to a non manageable level.