Complaint: Customer Service wedding nightmare
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  #7  
Old May 20, 2012, 3:09 AM
bah humbug bah humbug is offline
Airline Employee (NOT OFFICIAL REP)
 
Join Date: May 2008
Posts: 64
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Passengers book the wrong date, or the wrong airport on purpouse everyday. You know why? Because the price is cheaper, and they think they will find some agent who will take pity on them and wave the fees. Do I think you would take that kind of a chance when it comes to your wedding? No, but the point is, how are agents supposed to weed out the true mistakes from the scams? Treat everyone the same with the same set of rules is the only way to go.
Congratulations on your wedding.