Message from Rick's Wife
I took the flight from Toronto to Edmonton, AC135 May 4/5 2012 and found it very uncomfortable. I repeatedly told the airline attendants how hot it was and was ignored or given flip remarks. I overheard other passengers complaining as well of the heat, I know they served a lot of water on that flight. I did not see one passenger with any type of jacket or blanket on, that's very unusual for a night flight. I'm not sure if there was a malfunction with the heating or if it was the preference of the crew, I just didn't appreciate the lack of concern for passenger comfort and rude comments. I know the food situation is awkward, but many passengers including myself were aware that we needed to be prepared or to purchase food on board. With this being said perhaps a better idea for a night flight would be for passengers to push their attendant button if they want to purchase something rather than the flight attendants having to roll randomly up and down the aisles waking everyone up.
One other thing I noticed is the amount and type of carry on luggage has gotten out of hand. The overhead bins are filled to capacity with many small suitcases of travelers not wanting to check their luggage. Although the bags way meet the size criteria (some not), it appeared many of the bags would exceed the carry on weight. I think this is a safety hazard when loading and removing, I saw one woman get hit with one when someone was trying to get it down from the overhead bin and the person couldn't handle it's weight.
On the positive, the flights were on time and the seats were fairly comfortable.
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