The folks at TSA have nil experience when it comes to customer service and I do mean NIL. Since they are not serving us, mostly just going through our belongings making sure that bottle of shampoo doesn't make it past the checkpoint. You can write a comment card and/or talk to a supervisor, but i doubt much will get done.
Oh ya sending this letter to southwest and posting here won't get much done since neither have anything to do with TSA. You are better off heading to a TSA website (tsa.gov) and send your letter of complaint through them. Good luck.
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