Malaysia Airlines is the worst even tough i'm Malaysian. The so call Malaysia Hospilitality is just a marketing gimmick without any sense or direction of implementing the slogan.
1st off despite 2 hrs before departure arrived at counter check in they queue is such tremendously long. when finally reach my turn, the staff are soo rude toward their passenger. My bag age has already been over weight, ok i just ask how can you help me with this. She just keep telling me impossible, you can't check in with the bags. When i say any other possible ways, she rudely say "there's no other way ", until i ask how bout if i pay, she quickly then its ok !! WHat THe !! you should told me this earlier rather than making me frustrated! After paying some hefty amounts. then come into PLane Delay for 2 hours due to technical problem.
The worst part is when we finally arrive the destination, they lost my baggage!!! I've made up the report call numerous time on the local airport everyone is helping me to search for the bag! Until when i call back Malaysia department, There's this guy who pick up my call keep telling me not to call here anymore and saying my baggage is lost during the arrival or pickup by someone else while he himself couldn't even answer whether my bag has already been in the plane or not. While i plea to him can you please check on your technical team to trace my bag, coz im willing to wait on the phone, he angrily tell me what i want him to do, he can't do anything, YOU are the BLOODY LOST AND FOUND DEPARTMENT, you want me to teach you, i can give you tons of idea what is the next step to trace it !!!
All these service from MAS is totally lost on all the credit from me despite being a frequent MAS passenger. This is the soo call MALAYSIA HOSPITALITY !!!
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