Cazzi requested my flight details which I forwarded this morning - within a couple of hours 1 received 2 emails from Etihad guest program confirming that the miles had been credited and more importantly the reason they had not been credited in the first place - I'm absolutey amazed and delighted at such a rapid response - I just wished I had forund this website a year ago :-)
Cazzi - thankyou for making this happen and taking away the stress of having to go through months of emails - its genuinely appreciated and I will pass on this positive message to anyone who will listen.
You are a credit to your role and to Etihad - I hope they value you as much as I do
