[gettingmarried]

Thank you for your comments:

I heard back from United after I emailed the head of customer service. Not a very satisfactory answer in my mind. I'll also post my reply to them once I send it.

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Dear Mr. Isakow:

Thank you for taking the time to contact United Airlines. Our Executive
office is in receipt of your letter to Mr. Oleary and Mrs. Seeley, and I
have been asked to respond on their behalf. Congratulations on your
recent nuptials.

You mentioned, you booked the incorrect date for your honeymoon. Our
records indicate your reservtion was booked April 4, 2012, and an email
receipt was sent the same day. I regret you did not contact us sooner.
When changing a restricted ticket on the day before you would like to
depart; the fare will be higher. We no longer have a 7,14, or 21 day
advance purchase.

I regret you are unhappy with our fare restrictions and handling of your
concerns. We are unable to refund the fare difference as it is
applicable.

Your comments will be included in our monthly Customer Care report
reviewed by senior management throughout our company.

Thank you for the opportunity to address your concerns, Mr. Isakow, we
appreciate your business.

Kind regards,

LaRece Sykes
Customer Care Manager