What did you find unsatisfactory about the response?
Personally, I think this was a very well crafted response. The addressed your concerns, explained their decision, and provide the rationale for the decision.
It is beginning to appear as if the only satisfactory response for you is if they refund the money or offer compensation for your own mistake. I think that is irrational. Further, looking at the current state of the airline industry, I doubt if you will find any airline that would succumb to your request here.
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