[Lynnkdoll]

My husband and I booked a flight to Ft Lauderdale FL, with Spirit Airlines in February, our trip to the "gates of hell at Spirit Airlines" was this weekend (May 22, 2012). We arrived at the airport at 6am for our 7am flight. I admit we should have been two hours earlier instead; however, one hour is not too late!
Depart Atlanta
1.The ticket agent broke the first bad news that our flight time changed and the flight had already boarded, he said we should have recceived an email telling us the flight time changed! Well, we didn't receive any emails, calls, notifications of this change!
2. He then told us we could check with Airtran to see if they could accomidate us. WOW! Really! We would have to purchase another ticket and he wasn't sure if Spirit would refund us! BIG WOW!
3. BAG FEES - $38 TO CHECK BAG AND $40 TO CARRY ON! ARE YOU SERIOUS
4. Our only other option was to wait move to the 10am flight, which is what we did.
5.During the time we waited for the 10am flight we called the complaint line for Spirit Airlines (number provided by ticket agent)
6. We spoke with "NO CUSTOMER SERVICE AGENT" and we asked to speak with a a Supervisor ""NO CUSTOMER SERVICE SUPERVISOR"!
7. Lots of use of the phrase "I'M SORRY" and he told us they didn't have our email address to send us the notification..We informaed him that the only way we could receiv the ticket is via email, right?? He agreed and then said he didn't know what happened!
8. The flight attendants are literally sweating on the plane, they look angry, frustrated, no smiles, no conversation. The only time they were nice is when they tried to sell us drinks and VALUE MEALS!!!!!!! PITIFUL!!!!!!!

Depart from Ft Lauderdale
1. Spirit Airlines Agents---SAME AS ABOVE in Florida the Agent was rude and told us we could not carry on a small bag they fit perfect in the sample box, she said the top was too long!
2. She was argumentative and told us we could leave the bag (our belongings) if we wanted to!
3. She also said "get over it" this is how Spirit makes there money on bg fees! WOW WOW WOW!!!!!!
4. We ended up paying more for the bags than the cost of the flight!

Morale of my story... "You get what you pay for"
Never again will this happen to us!