Hey, I really do get that flygrl and I have seen angry and unreasonable people in action where no matter what you say it doesn't help.. Not to mention that when your dealing with this day in & day out it MUST take it's toll & it probably get's difficult to genuinely have a natural affection for strangers anymore. However, concerning my experience at JFK... nothing in the course of days and going through many channels and people could remedy the problem and I think that the people I dealt with knew I wasn't a jerk. Seriously, with the exception of the SkyCap in Phoenix, it was just Delta = bad JuJu for me all across the board. I think it was when they capped it off by charging me a hundred bucks that nipped it in the butt... The principle..Things happen for a reason so I needed to learn something from this. It is smooth sailing and Jet Blue for us this summer, Thanks! ;-)
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