Update on Virgin Australia Complaint
So...it took them almost a month to get back to me...but the Customer Service people at Virgin Australia looked into my complaint, acknowledged that I should not have been charged, and have refunded my $210.
Hopefully, they will look into some coaching for the T3 terminal staff...front line AND supervisors!!....and no one else will have to go through this again!
All that being said, I have to respect them for owning up to the mistake and making it right. Good job, Virgin Australia!
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