Who to complain to at B.A.- reply to Mac
Thank you Mac ,
I took your advice on the three email addresses to contact. I had had a very unsatisfactory email from customer services. So I forwarded it to the 3 top people you mentioned, plus I sent it back to the original person in customer services telling them what I had done.
Within two hours I had a telephone call and a refund for all the aggro I had been put through. So thanks again for helping me sort my problems out.
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