They did not charge me a change fee because they said I changed the flight myself within 24 hours of booking it. I asked them why, if I allegedly changed it on-line, did I not receive an e-mail confirming the new flight? I always receive a confirmation e-mail. She responded that I did receive an e-mail. I asked her to send that to me again and she said she could not. I have been so busy at work this week that I did not get a chance to address this further - except to vent here! I did research on-line and I am not alone in this experience. Apparently their computer system is not integrating very well during the merger. But you know what - just be honest and tell me that. Don't make it my fault by lying- another example of absolutely no accountability! Its not our fault, its your fault. Continental used to be a pleasure to deal with - United is an entirely different story.
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