My complaint is
Just look at the numbers for a minute.
I've already spent about $40,000 on airfare with Continental (oops, United) this year, and they were completely unable to book me on another carrier for my flight. so, I paid Delta $309 this morning, and I am on my flight to Tokyo.
I'll likely spend another $50,000 in airfare in the remainder of this year.
So, if United (oops, Continental) had simply booked, and paid, for a one-way ticket to Narita, we wouldn't even be having this conversation. Spend $300, get $50,000 back. Pretty simple math, unless you are a United reservations agent.
the attitude is what is really sets United apart. This is not an isolated event. Returning from Australia in March, United had closed my connecting flight 15 minutes before depature, forcing me to overnight and catch another plane. There were about 15 of us on the Sydney flight, and none of us made the connection.
are you getting it yet, or are you a United employee?
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