lost luggage and shocking customer service
As an international traveller- my bag is now missing over a week
Was sent god knows where from Washington on June 9th- all the staff I spoke to were really rude and unhelpful
My international carrier is now trying to find my bag, but my own (international)calls to AA have recieved no results: basically WE DON'T KNOW OR CARE
I am really shocked at how uncaring these people can be- and also that they seem to have no internal policies/claim forms etc to help out- I am now hundreds of dollars out of pocket
(And this was after my phone call to AA resulted in me being sent to the wrong airport in Washington- another $200 taxi fare!!!!)
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