Dear United,
I am writing to complain about my treatment on a recent United flight. I travel over 150,000 K miles per year on United, and so had earned a well deserved upgrade for my vacation trip. Imagine my upset to find that I was given no choice for my meals and treated differently by the staff. The FA told me that it was United's policy to prioritise revenue passengers. The FA showed me the manifest, there was only one Revenue passenger onboard that day in first class. That passenger had only flown United a couple of times that year. Is this the way you treat loyal customers? I fly over 150,000K miles with you and you give preference to someone who hardly ever flies with you? I am disappointed. The upgrade I get from you has been earned. It is outrageous that you treat loyal customers differently. I will consider SWA from now on.
Yours sincerely,
Regular Joe, flying with irregular Peter
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