i understand the complaint (small UA stations only have employees there when flights arrive or depart) however shouldnt you really also give a thanks to the employee that DID come in on her (what could be) time off, day off, break time etc to help you out? I love how most people love to feed the negatives but never want to thank an employee or company for a positive. just saying...why
one more quick question...if those items were so urgent, why didnt you carry them on?
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