I assume this was an "express" flight. In my experience it seems that the express carriers act as their own entity as if they are not contracted by a major carrier to fly. I've seen express flights delayed (at the originating station) because the crews show up 5 minutes before departure, or not at all. A couple weeks ago I sat on the plane for 20 minutes until the captain showed up. The flight attendant said he was at the hotel talking on his cell phone when the airport bus picked the others up. The majors dont seem to hold the express carriers accountable for their performance. And, since they don't have to deal with stranded or delayed passengers, they couldn't care less.
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