Unfortunately - there's nothing much you can do here. If you go back to the airline they will issue the standard response i.e. The ticket is a contract. The fact that your wife didnt take the 1st flight means she broke the contract and it is null and void...yadda yadda.
I completely agree with you it is unfair! BUt nothing can be done about it, unless 1 airline tries to change the system
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