[DL1]

Originally Posted by taken by delta

1) Don't overbook flights, when you know you can't handle the overflow.

Aircraft only run on an across the board average of 85% capacity at best. Without overbooking they could run at as much as 7% less. At the end of the day all airlines are for profit companies, which is why all airlines have overbooking policies. In most cases it works out, but not all. The best thing the passenger can do is be vigilant, plan seating in advance and check in early.

2)Don't leave paying customes in a hotel for 12 hours, because you can't manage the Pilots and flight scheduals.

Flight hours for crews are mandated by the government (FAA). For your safety they are not able to fly the aircraft if they "time out" every effort is made to ensure crews can complete their shift, but not everything can be accounted for, as can be said for any aspect of life.

3) get your airport staff some couseling, as 50% of the ones we delt with on our flights were rude, mean spirited people who should find a job doing something else other than working with the public, as it is apparent they want to be doing somethig else.

The best thing you can do is write a letter. They're read I can assure and passed on to proper management. The job isn't for everyone, and not everyone has the best day every day, can be said for any profession regardless of field.

4) When you have made an error that costs the consumer money, Don't blow them off.

Flying isn't a precision art, it has to be subject to all the flaws of a system, from weather to mechanical issues. When your car breaks down does the manufacturer pay you for lost time? My only advice would be to plan ahead, "Be Prepared" for you Boy Scouts out there. If a flight doesn't go ever it's only for your safety. It doesn't benefit the airline in any way to get you stuck somewhere.

5) We are paying customers, treat us as such. we pay for a service, and from what i've seen you shold reimburse customers for losses that you create.

If you had a bad experience from a customer service perspective then you are correct you should have been treated better, but that doesn't include service withheld for your safety. Keeping you safe is customer service, and blaming it on the will of the airline is not the proper approach. Our only goal is to get passengers to their destinations as quickly and safely as possible. Is it always fast, or pleasent? No... The same can be said of many things.