[Lachlan]

I booked an avianca flight from Sao Paulo to New York, which cost about US$1000. I bought the most expensive, 100% flexible, fully flexible ticket. When I later cancelled it, I was told to fill out a form and I would receive a refund. I did that, and have called every 2 weeks for 3 months now, and am told every time that I will receive the money in 1 months time.

As it is 3 months on, it is now plainly obvious that I will never receive the money (the latest excuse is that it takes 60 working days for a bank to transfer money, which is obviously not true). I took the flight early april and still have not got the refund. Is there anything I can do about this? In my mind I have been stolen from and can do nothing about it. Does anyone have any suggestions?