Quote:
Originally Posted by Lachlan
I booked an avianca flight from Sao Paulo to New York, which cost about US$1000. I bought the most expensive, 100% flexible, fully flexible ticket. When I later cancelled it, I was told to fill out a form and I would receive a refund. I did that, and have called every 2 weeks for 3 months now, and am told every time that I will receive the money in 1 months time.
As it is 3 months on, it is now plainly obvious that I will never receive the money (the latest excuse is that it takes 60 working days for a bank to transfer money, which is obviously not true). I took the flight early april and still have not got the refund. Is there anything I can do about this? In my mind I have been stolen from and can do nothing about it. Does anyone have any suggestions?
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I'm confused a bit here. Did you take the flight as you state in your 2nd statement, if so, you are not entitled to anything. Now if you called and canceled and requested the refund before the flight operated, Avianca may have been able to act a bit quicker.