Delta's Response
In case you're wondering, here is Delta's response (start at the bottom)... Can't say I'm surprised. They lost a customer.
...
Bree,*
This response is unacceptable but not unexpected, based on everything I have been reading on the internet, regarding how your company treats its customers. *I spoke with Priceline prior to contacting you and they were of no help either. *
Based on this you have lost a loyal, lifetime customer.
Mr Hall
Sent from my iPad
On Jun 26, 2012, at 3:17 PM, Contact Delta <ContactUs.Delta@delta.com> wrote:
Dear Mr. Hall,
RE: Case Number 6444326
Thank you for writing and allowing me the opportunity to further review
your concerns regarding your sister's ticket. On behalf of everyone at
Delta Air Lines, I appreciate the opportunity to respond to you.
I regret your sister was unable to use your nonrefundable ticket as she
intended and appreciate the opportunity to review this matter with you.
To ensure the integrity of our documents, we adhere to the associated
terms and conditions even if the decision to cancel planned travel was
due to illness or to circumstances that were unknown at the time of
purchase or are beyond a customer?s control. *
After careful review, our records indicate her ticket was issued by
Priceline. Please know that many travel providers offer airline tickets
at extremely competitive prices. *As a tradeoff, the tickets they sell
are generally very specific and come with numerous restrictions. *
Respectfully, the discrepancy you mention must be resolved with your
travel agency.
Mr. Hall, I want to thank you for taking the additional time and effort
for bringing these matters to attention. We look forward to a future
opportunity to serve your air travel needs.
Sincerely,
Bree Mitchell
Coordinator, Corporate Customer Care
Delta Air Lines
Original Message Follows:
------------------------
Bree, *
Thank you for your reply. *Below is a screen cap of the flight info. *It
shows 3 different travelers but the only one that is of concern is
(name removed). *Please also note that she was given a
different confirmation number from the other two. *Her number was
B214GH. *I was given this number while talking with a Delta customer
service rep.
Thank you for your help. *I have been a customer of Delta for many years
and hope to have my faith restored.
Mr Hall
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