Complaint: Reservations U.S. Air price gouging in Storm Debbie
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Old Jun 27, 2012, 1:03 PM
CTgal CTgal is offline
 
Join Date: Jun 2012
Posts: 3
Default U.S. Air price gouging in Storm Debbie

On May 30 I bought a round-trip ticket on U.S. Air for $441, about $220 each way. The return flight was scheduled for Tuesday, June 26. By Monday night it was clear that there was no way to get to the airport in Tallahassee - all roads were closed or impassable due to flooding. When I tried to change the flight I was charged an additional $424: $150 for the "change fee", $249 for the difference in airfare, and $25 for not making the change on-line, even though the website would not allow me to do this because we had checked in earlier in the day.

A service that cost $220 on May 30 now cost $644, for exactly the same flight, just two days later. Here is what they told me: U.S. Airways did not issue a travel advisory, therefore no adjustments for weather. Well guess what. The problem wasn't in the air, it was on the ground.