You're not going to get anywhere with a random agent you get on the phone. They will simply regurgitate the fare "rules". You need to appeal to someone who can make a decision. State the
reason for your request, and be prepared to offer proof that your nephew's leave was cancelled and he was ordered to deploy during the period for which his ticket was issued. Under the circumstances, US Airways
should refund the fare.
E-mail
customer.relations@usairways.com and copy the director of customer relations
john.romantic@usairways.com
Good luck!